Promotion of Access to Information Manual


Introduction:

The information in this manual applies to Lycamobile South Africa (Pty) Limited (“Lycamobile”) with Registration Number 2012/081978/07. Lycamobile operates telecommunications services under an Individual Electronic Communications Network Service licence and an Individual Electronic Communication Services licence. In terms of Section 51(1) of the Promotion of Access to Information Act No.2 of 2000 ("the Act"), Private bodies such as Lycamobile are required to compile and publish a manual with the information set out herein. In terms of Section 51(2) of the Act, the head of a Private Body must, on a regular basis, update this manual. Based on the provisions of this section, Lycamobile will as and when it deems it necessary update or amend this manual. The head of Lycamobile has delegated the functions under the Act to the Information Officer. This manual will also explain how you may make a request to access information that you are entitled to access, how to make a request to change your personal information, and also how you may make a request to delete or destroy your personal information


Requirements in terms of Section 51(1)(a)
1. Postal and street addresses for Information Officer.

Postal Address: Lycamobile South Africa (Pty) Limited
Block A Unit 4 (A4) – Deco Phase II – Stand 434
Cnr New Market Road and Witkoppen Road
Hoogland Ext 59
Randburg
Johannesburg


Physical Address: Lycamobile South Africa (Pty) Limited
Block A Unit 4 (A4) – Deco Phase II – Stand 434
Cnr New Market Road and Witkoppen Road
Hoogland Ext 59
Randburg
Johannesburg


2. Phone number for Information Officer.

Telephone: +27 84 777 9461


3. Fax number for Information Officer.

Fax: xxxxxxxxxxxxxx


4. Electronic mail address for Information Officer.

PAIA@lycamobile.co.za


Requirements in terms of Section 51(1)(b)

The Guide containing information required by a person who wishes to exercise any right under the Act is available from the South African Human Rights Commission. Please direct any queries to:


The South African Human Rights Commission - PAIA Unit

The Research and Documentation Department
Postal address:
Private Bag 2700
Houghton
2041
Telephone: +27 11 484-8300
Fax:+ 27 11 484-0582
Website: sahrc.org.za
Email: PAIA@sahrc.org.za


Requirements in terms of Section 51(1)(c)

At the time of publication of this manual, the Minister had not published any description of records available without a person having to request access in terms of this Act as provided for in terms of Section 52(2)


Requirements in terms of Section 51(1)(d)

Lycamobile keeps records in terms of the following:


  • Employment Equity Act 55, 1998
  • All documents of incorporation of Lycamobile are lodged at the offices of the Registrar of Companies, and may be inspected there. These documents include the Memorandum of Incorporation, as well as the relevant company forms
  • The register of members and register of transfers (of members), pledges and bonds of Lycamobile are available for inspection at the registered office of Lycamobile
  • Special resolutions are lodged with the Registrar of Companies, and may be inspected there.
  • A register of the directors' and officials' interests in contracts entered into by Lycamobile is kept.
  • Telecommunications Act.

    • Lycamobile, as a licensee, is obliged to keep accounts and records pertaining to the provision of its telecommunications services.

  • Individual Electronic Communications Service Licence & Individual Electronic Communications Network Service Licence

    • Lycamobile has contracted service providers and/or dealers as an interface with its subscribers. Service providers and/or dealers operate their own businesses. A list of Lycamobile's service providers and dealers is available on its website.

    • Lycamobile is obliged to lodge and get approval in writing from the Authority (ICASA) on tariffs and fees for its services and further to keep records thereof.

  • The Regulation of Interception of Communications and Provision of Communication Related Information Act 70 of 2002

    • Lycamobile is obliged to store communication related information

    • Lycamobile is obliged to keep proper records of information to be obtained and kept in respect of cellular phones and SIM-Cards


Requirements in terms of Section 51(1)(e) for a description of the subjects on which the Private Body holds records and the categories of records held on each subject

This section of the Manual sets out the subject and categories of records held by Lycamobile. The inclusion of any subject or category of records should not be taken as an indication that records falling within those subjects and/or categories will be made available under the Act. In particular, certain grounds of refusal as set out in the Act may be applicable to a request for such records.


Categories of records held

Company Incorporation Documents


  • Memorandum and Articles of Association
  • Company Register
  • Shareholders Agreement
  • Trust Agreements
  • Share Certificates
  • Debt securities
  • Register of debenture holders

Board Meetings


  • Attendance register
  • Resolutions
  • Presentations by various divisions
  • Minute books
  • Delegation of Authorities / Powers of Attorney

Financial Records


  • Financial Reports
  • Directors' records
  • General correspondence
  • Purchase Orders
  • Invoices
  • Credit / Debit Notes
  • Journals, Ledgers & Balance Sheets
  • Income Statements
  • Banking records
  • Trial Balance Statements
  • Cash Flow Statements
  • Tax invoices / returns
  • Salary information
  • Auditors Report
  • Internal Policies & Procedures
  • Administration Suppliers
  • Debtors and Creditors
  • Insurance Policies
  • Employees travel records
  • Internal Policies and procedures

Network Systems


  • Network performance records
  • Operational risk review reports
  • Incidence records and statistics
  • Training course material
  • Traffic statistics
  • Call data records
  • Internal Policies and Procedures
  • General correspondence

Health & Safety Incidence reports and statistics


  • Audit Reports
  • Risk Management Systems
  • Operational Risk Review Reports
  • Internal Policies and Procedures
  • General correspondence

Commercial & Legal


  • Contracts / Agreements
  • Consumer Regulations
  • Lease Agreements

Consent from you

Lycamobile will not collect or process customer personal information without obtaining the customer’s consent. Your consent is obtained in terms of a legally binding agreement, which includes the applicable commercial terms and conditions such as the Prepaid Sim Card Terms and Conditions and the Website and Online Services Terms and Conditions.
By registering your SIM Card for purposes of the Regulation of Interception of Communications and Provision of Communication-Related Information Act 70 of 2002 (“RICA”), and your subsequent use of the services offered by Lycamobile, you are accepting the terms and conditions and providing Lycamobile with consent for the processing of your personal information.


Direct Marketing

You have the right to choose whether you receive marketing material or not. By accepting the terms and conditions you are also agreeing to Lycamobile sending you marketing material on related services, products and offerings provided from Lycamobile from time to time. If you change your mind at any time, you are always able to opt out.
We will comply with the direct marketing provisions of the Consumer Protection Act No 68 of 2008 (“CPA”) and the CPA regulations, including the provisions relating to the direct marketing registry.


Your Information Choices

Changing your information


You can review the personal information you provided to us and make any desired changes to the information you have provided. Please be aware that even after your request for a change is processed, Lycamobile may, for a time, retain residual information about you in its backup and/or archival copies of its database. You can request a change to your personal information by either writing to Lycamobile at its postal address or by calling customer services at:


  • 140 from a Lycamobile Account
  • +27 104 469 087 from another telephone
  • +27 654 001 140 from abroad

 

Deletion or destruction of your information


You may request that we delete and destroy any of your personal information provided that you have finalised your relationship with Lycamobile. Lycamobile will however retain and use your personal information for as long as is necessary to comply with our legal and business obligations and resolve disputes. You can request the deletion or destruction of your personal information by either writing to Lycamobile at its postal address or by calling customer services at:


  • 140 from a Lycamobile Account
  • +27 104 469 087 from another telephone
  • +27 654 001 140 from abroad

 

Accessing your information


Lycamobile encourage you to read the Lycamobile Privacy Policy. You can find the Privacy Policy by clicking on the following link: www.Lycamobile.co.za In order to access your personal information, please first read the Requirements Notice. Then you download and complete the Prescribed Form. If you do not have access to the internet, you may request a paper copy of the Privacy Policy, Requirements Notice and Prescribed Form by writing to Lycamobile at its postal address or by calling customer services at:


  • 140 from a Lycamobile Account
  • +27 104 469 087 from another telephone
  • +27 654 001 140 from abroad

 

Please note that a PDF reader such as Adobe Acrobat is required to access the Requirements Notice and Prescribed Form
Download the Requirements Notice Download pdf
Download the Prescribed Form Download pdf

 

Group Site
Back To top Scroll down

Live Broadcast - Live Audio Broadcast of PSL T20

 
PSL Banner

* This is a mandatory field

New User:

Returning user: