I forgot the PIN / PUK Codes
If you have activated your SIM PIN code and then entered the wrong PIN code into your Lycamobile three times, your SIM card will automatically lock. In this case, you must enter your PUK code.
Your PUK code is displayed on the SIM card holder that came in your starter pack. Please keep it safe.
If you have already logged on to your 'My Lycamobile' account, you can also find your PUK code displayed there – click here to login.
If not, please call our Customer Services team on 135 or +27654001140 and our team will get back to you at the earliest.
My Lycamobile is a way of tracking your calls and texts online and gain access to lots of useful tools.
Where can I find my Lycamobile number?
Once you've inserted your new Lycamobile SIM, you can view your number by
How do I contact Lycamobile if I have a problem?
Visit Contact us for full details of the various ways you can get in touch with us, or simply call 135 from your Lycamobile.
How can I stop receiving unwanted texts or SPAM?
When you receive a text from a company you have not given your number to, it is called SPAM.
Unfortunately, Lycamobile is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messaging. These companies have sophisticated ways of obtaining mobile phone numbers. One way to avoid SPAM is to be careful about the sites you give your mobile number to.
How much does it cost to call Lycamobile Customer Services?
Calling Customer Services on 135 from your Lycamobile is free of charge. Calls to +27104469087 from any other network are charged as per your service provider's standard national rate.
How do I make an international call with Lycamobile?
When it comes to making international calls, Lycamobile works in the same way as other mobiles or fixed line phones. Simply dial the number you need: 00 followed by your country code, then your area code and then the phone number and press the call button. Instead of a 00 you can also use a "+".
Please note: most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country.
How do I send a text message from South Africa to another country with Lycamobile?
Lycamobile works in the same way as other mobiles when it comes to sending international text messages. Simply text 00 followed by your country code, then your area code and then the phone number and press the dialler button. Instead of a 00 you can also use a "+".
What mobile handsets can I use with Lycamobile?
The handset needs to be compatible with the internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Lycamobile. Please call our Customer Services team on 135 or +27104469087 if you are unsure about your handset.
My SIM card is lost/ stolen. How do I prevent someone else from using it?
Please contact Customer Services on 135 or +27104469087 as quickly as possible and one of our advisors will help you.
I have not used my Lycamobile for a while and it has now stopped working. Why is this?
We automatically deactivate SIM cards if you do not use them to make a call or send a text for 13 months. Thereafter, you have 11 more months to Top-up. After this time, unfortunately, these SIM cards cannot be reconnected and the mobile number also stops being available for you to use.
How much does it cost to access the voicemail?
Calls to access the voicemail are absolutely free. Your Lycamobile Voicemail service has been automatically activated.
To access your voicemail from your Lycamobile in South Africa:
How do I activate roaming facility using Lycamobile?
Roaming services are automated and they should get activated as soon as you travel abroad. If this service is not activated, kindly restart your phone and you should be able to activate the services without any problem.
What is Auto top-up and how does it work?
Auto top-up recharges your account whenever your balance falls below a certain level. It saves you the problem of having to remember to top-up and means that you never run out of credit or experience any unnecessary inconvenience.
You can register your debit/credit card to automatically top-up your account.
As soon as your account reaches the said limit, we will automatically top-up your account with a pre-agreed amount of money from your registered credit/debit card.
How can I deactivate my voice mail service?
To deactivate your Lycamobile Voicemail service: dial 132 followed by call button.
How do I check call rates?
How can I check my allowance?
You can check your allowance at any time by dialing *136# (then press call) entirely free of charge from your Lycamobile phone.
How do I find the balance on my Lycamobile SIM card and the allowance I have left (minutes, texts or data)?
You can always check your available balance/allowance by dialing *136# from your handset.
How can I check my billing details?
To check your billing info and to manage your Lycamobile account, please register
your SIM online. Once you have completed the set up, you will get a case sensitive password which will allow you to gain access to online account management on our website.
I have enough balance on my Lyca SIM, but I am still unable to activate a bundle.
This could possibly be due to an active data connection. Kindly turn off mobile data and restart your handset and you will be able to access the internet.
If you still are facing issues, please contact Customer Services at 137 from your Lycamobile number.
Despite having balance in my phone I am getting an error that states I don't have sufficient balance and the call does not connect. How do I fix this?
Lycamobile SIM cards are pay-as-you-go which means you can only make calls, send text messages and use data if you have sufficient balance. If you have an active balance but are receiving an error message about insufficient credit then disconnect the call and try again. If the problem persists then you can contact Customer Services for assistance at 135 from any Lycamobile number
Do you offer contract services?
No. At the moment, we offer only Pay As You Go services; however, we do have various offers.
Do you provide a Lyca SIM with a handset?
No, we provide only a SIM card at the moment.
Will a Bundle purchase be considered a top-up?
No, a Bundle purchase will not be considered as a top-up.
I use Wi-Fi but I have been charged for internet access…
Please note that some handsets switch from Wi-Fi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the Data option on your mobile phone while using Wi-Fi.
Is it mandatory to register one’s details on Lycamobile website to use Lycamobile services?
While it is not mandatory to register your details on our website, we would strongly recommend you do so. Registering one’s number opens up many additional facilities including the ability to manage your Lycamobile account online, setting up of auto top up facility, collecting itemized bill copy, changing or updating personal information etc.