Using Lycamobile is simple, just click below for more information.
I forgot the PIN / PUK Codes
Your PUK code is displayed on the SIM card holder that came in your starter pack. Please keep it safe.
If not, please call our Customer Services team on 135 or +27654001140 and our team will get back to you at the earliest.
What is My Lycamobile?
Where can I find my Lycamobile number?
How do I contact Lycamobile if I have a problem?
How can I stop receiving unwanted texts or SPAM?
Unfortunately, Lycamobile is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messaging. These companies have sophisticated ways of obtaining mobile phone numbers. One way to avoid SPAM is to be careful about the sites you give your mobile number to.
How much does it cost to call Lycamobile Customer Services?
How do I make an international call with Lycamobile?
Please note: most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country.
How do I send a text message from South Africa to another country with Lycamobile?
What mobile handsets can I use with Lycamobile?
My SIM card is lost/ stolen. How do I prevent someone else from using it?
I have not used my Lycamobile for a while and it has now stopped working. Why is this?
How much does it cost to access the voicemail?
To access your voicemail from your Lycamobile in South Africa:
How do I activate roaming facility using Lycamobile?
What is Auto top-up and how does it work?
You can register your debit/credit card to automatically top-up your account.
As soon as your account reaches the said limit, we will automatically top-up your account with a pre-agreed amount of money from your registered credit/debit card.
How can I deactivate my voice mail service?
How do I check call rates?
How can I check my allowance?
How do I find the balance on my Lycamobile SIM card and the allowance I have left (minutes, texts or data)?
How can I check my billing details?
I have enough balance on my Lyca SIM, but I am still unable to activate a bundle.
If you still are facing issues, please contact Customer Services at 135 from your Lycamobile number.
Despite having balance in my phone I am getting an error that states I don't have sufficient balance and the call does not connect. How do I fix this?
Do you offer contract services?
Do you provide a Lyca SIM with a handset?
Will a Bundle purchase be considered a top-up?
I use Wi-Fi but I have been charged for internet access…
Is it mandatory to register one’s details on Lycamobile website to use Lycamobile services?
Bundles and rates
How do I activate a National bundle on my Lycamobile?
How do I check if a bundle is active on my Lycamobile?
Will I get a confirmation message after a bundle gets activated?
If you did not receive a confirmation message, you can always call 135 from your Lycamobile number to reach Customer Service.
Will I be able to activate the bundle with my promotional balance?
Does a bundle have an expiry date?
Can minutes be carried forward to the next month if it’s not used?
Can I use these minutes to call other countries?
I’ve activated the wrong bundle, what do I do?
Where do I get the details of the bundle?
My bundle got renewed by debiting the amount from my bank account, why is that?
I am using the same bundle for a long time, why is it that the bundle has now changed?
I lost my SIM card and want the same number back. Is this possible?
I've lost my SIM card and want all my contacts back. Is this possible?
I have lost my SIM card and would like to block it to avoid someone using it. Is this possible?
After I report my SIM card lost, will incoming calls be blocked?
How to complete a Number Transfer / SIM Transfer
No FAQs Available
My Internet has stopped working all of a sudden, why is that?
Why is it that I get messages for GPRS settings often?
Why am I unable to access the Internet even though I have a data bundle active on the phone?
Will I be able to access the Internet while roaming?
Will I be able to use the Internet on my Blackberry?
Will I be able to access data in 3G?
Do I have to manually input settings on my handset to access the internet?
You can manually choose the settings for your specific handset model by visiting our website or you may also call us at 135.