FAQ

If you have activated your SIM PIN code and then entered the wrong PIN code into your Lyca Mobile three times, your SIM card will automatically lock. In this case, you must enter your PUK code. Your PUK code is displayed on the SIM card holder that came in your starter pack. Please keep it safe. If you have already logged on to your ‘My Lyca Mobile’ account, you can also find your PUK code displayed there – Login If not, please call our Customer Services team on 135 or +27654001140 and our team will get back to you at the earliest.

My Lyca Mobile is a way of tracking your calls and texts online and gain access to lots of useful tools.

Once you’ve inserted your new Lyca Mobile SIM, you can view your number by dialling *102#

Visit Contact us for full details of the various ways you can get in touch with us, or simply call 135 from your Lyca Mobile.

When you receive a text from a company you have not given your number to, it is called SPAM. Unfortunately, Lyca Mobile is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messaging. These companies have sophisticated ways of obtaining mobile phone numbers. One way to avoid SPAM is to be careful about the sites you give your mobile number to.

Calling Customer Services on 135 from your Lyca Mobile is free of charge. Calls to +27104469087 from any other network are charged as per your service provider’s standard national rate.

When it comes to making international calls, Lyca Mobile works in the same way as other mobiles or fixed line phones. Simply dial the number you need: 00 followed by your country code, then your area code and then the phone number and press the call button. Instead of a 00 you can also use a “+”. Please note: most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country.

Lyca Mobile works in the same way as other mobiles when it comes to sending international text messages. Simply text 00 followed by your country code, then your area code and then the phone number and press the dialler button. Instead of a 00 you can also use a “+”.

The handset needs to be compatible with the internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Lyca Mobile. Please call our Customer Services team on 135 or +27104469087 if you are unsure about your handset.

Please contact Customer Services on 135 or +27104469087 as quickly as possible and one of our advisors will help you.

We automatically deactivate your SIM card if there is no activity(Calls/Data/SMS) for consecutive 90 days. Thereafter, you have 30 more days to Top-up and reactive your service. After this time, unfortunately, these SIM cards cannot be reconnected and the mobile number also stops being available for you to use.

Calls to access the voicemail are absolutely free. Your Lyca Mobile Voicemail service has been automatically activated. To access your voicemail from your Lyca Mobile in South Africa: dial 132

Roaming services are automated and they should get activated as soon as you travel abroad. If this service is not activated, kindly restart your phone and you should be able to activate the services without any problem.

Auto top-up recharges your account whenever your balance falls below a certain level. It saves you the problem of having to remember to top-up and means that you never run out of credit or experience any unnecessary inconvenience. You can register your debit/credit card to automatically top-up your account. As soon as your account reaches the said limit, we will automatically top-up your account with a pre-agreed amount of money from your registered credit/debit card.

To deactivate your Lyca Mobile Voicemail service: dial 132 followed by call button.

On our website: https://www.lycamobile.co.za/en/rates/#/international Or Dial *XXX* Phone number with country code# from your mobile e.g. *XXX*YYYYYYYYYYYY#

You can check your allowance at any time by dialing *136# (then press call) entirely free of charge from your Lyca Mobile phone.

You can always check your available balance/allowance by dialing *136# from your handset.

To check your billing info and to manage your Lyca Mobile account, please register your SIM online. Once you have completed the set up, you will get a case sensitive password which will allow you to gain access to online account management on our website.

This could possibly be due to an active data connection. Kindly turn off mobile data and restart your handset and you will be able to access the internet. If you still are facing issues, please contact Customer Services at 135 from your Lyca Mobile number.

Lyca Mobile SIM cards are pay-as-you-go which means you can only make calls, send text messages and use data if you have sufficient balance. If you have an active balance but are receiving an error message about insufficient credit then disconnect the call and try again. If the problem persists then you can contact Customer Services for assistance at 135 from any Lyca Mobile number

No. At the moment, we offer only Pay As You Go services; however, we do have various offers.

No, we provide only a SIM card at the moment.

No, a Bundle purchase will not be considered as a top-up.

Please note that some handsets switch from Wi-Fi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the Data option on your mobile phone while using Wi-Fi.

While it is not mandatory to register your details on our website, we would strongly recommend you do so. Registering one’s number opens up many additional facilities including the ability to manage your Lyca Mobile account online, setting up of auto top up facility, collecting itemized bill copy, changing or updating personal information etc.

Kindly visit our website www.lycamobile.co.za for the specific activation code for the bundle that you are interested in or you can always call Customer Service at 135 from your Lyca number.

Please remember that you can always dial *101# to check your balance details and allowance details on your Lyca Mobile account.

Yes, you will get a message confirming your bundle activation. Please start using the bundle only after you receive the same, failing which you may be charged under standard tariffs.

If you did not receive a confirmation message, you can always call 135 from your Lyca Mobile number to reach Customer Service.

No, you need to have available credit on your main balance to activate any bundle.

Yes, the expiry details are mentioned on the website Bundle terms and conditions

No. As per T&Cs, the allowances will expire on the day the bundle expires.

Each bundle is specifically designed to cater to specific customers and hence you will only be able to call the countries specified in the bundle you have activated.

We do not have the option to cancel any bundle once activated; however, depending on the bundle and your usage of it, we will try our best to assist you. For more details kindly contact Customer Service at 135 from your Lyca number.

To ensure that we offer the most competitive bundles to our customers, we update our rates as often as possible; hence for the most updated information on our rates and bundles, please visit our website www.lycamobile.co.za or you can also call our Customer Service department at 135 from your Lyca Mobile number.

When activating a bundle, there is an option for the same to be automatically renewed. Please uncheck the box to disable auto renewing as an option. Please note that the auto renewal option is available for the customer’s benefit as it saves you the trouble of remembering to top up your account. However, you do have an option to cancel Auto renewal by dialing *XXX# at least 24hrs before the bundle expiry date.

To ensure that we offer the most competitive bundles to our customers, we update our rates as often as possible. For updated information on our rates and bundles, please visit our website www.lycamobile.co.za or call our Customer Service department at 140 from your Lyca Mobile number. As an MVNO, our rates are greatly subject to market conditions and rate fluctuations and we are constantly updating our products to ensure that we offer the best value for money to our customers.

You can receive a new SIM card at any of our retail partners. Once you have the new SIM card, please call our Customer Service team at 135 (if calling from a Lyca Mobile number) or +27104469087 (if calling from any other number) and we will help in transferring your old number to your new SIM within 24 business hours.

We don’t have the option to get your contacts back, however you can check your dialled numbers via our website www.lycamobile.co.za if you are a registered customer with a My Lyca Mobile account. For more details kindly contact Customer Service at 135 from your Lyca Mobile number.

Kindly contact the Customer Service department at 135 (if calling from a Lyca Mobile number) or +27104469087 (if calling from any other number) with your SIM card details and your card will be blocked.

At the moment we do not have the option to block incoming calls; however your outgoing calls will be barred as soon as the number is blocked.

Kindly ensure that you have data allowance or sufficient balance available on your phone. You can always find out the exact leftover allowance on your Lyca Mobile SIM card by pressing *101# and then pressing the call button. If the problem persists, kindly contact our Customer Service team at 135 from any Lyca Mobile number.

Every time you change your handset or reset your Phone you will get the automated settings messages, however once you save or install the settings the messages will stop.

Kindly ensure that your mobile data and data roaming is on and also check the manual settings by visiting our website.

No, at the moment we do not support data access while roaming.

No, at the moment we do not support Internet on Blackberry.

Yes, depending upon your handset and area, you will be able to access data.

Depending on your handset model, the settings will vary. For most phones you will automatically receive the settings which you will have to save for it to work.

You can manually choose the settings for your specific handset model by visiting our website or you may also call us at 135.

No, you can ignore that option.

You can either enter “0000” or “1234”.

Kindly restart your handset and select the network manually, you may choose Lyca Mobile or Cell-C.

The network coverage is heavily dependent on location & our network partners. We request you to keep trying and if the problem persists, to report the same to our Customer Service department at 135 from your Lyca Mobile number.

If the SIM is damaged, please call Customer Services on 135 where we will provide you with a brand new activated Lyca Mobile SIM and PUK number to help you transfer your old number to your new SIM within 24 business hours.

Since the SIM is working in your handset while other SIMs do, it might be an issue with your handset provider; or the mobile phone could be locked to only accept SIM cards from a particular service provider. Kindly contact the handset dealer for more assistance.