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Privacy Policy

Privacy Policy

Lyca Mobile South Africa (Pty) Limited ("Lyca Mobile") invites you to read our Privacy Policy:

What is the definition of personal information?
Personal information is information which identifies you as an individual, which includes –

  • Information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of that person;
  • Information relating to the education or the medial, financial, criminal or employment history of the person;
  • Any identifying number symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;
  • the biometric information of the person;
  • the personal opinions, views of preferences of the person;
  • correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
  • the views of opinions of another individual about the person; and
  • the name of the person of it appears with the name itself would reveal information about the person.
What are cookies?

A cookie is generally a tiny data file that resides on your computer, mobile phone or other device, and allows Lyca Mobile to recognise you as a user when you return to the Lyca Mobile online store website using the same computer and web browser.

There are different types of cookies. Here are two examples –

  • A “persistent” cookie – this cookie is set once you’ve logged on to a website. The next time you visit the website, the persistent cookie will allow the website to recognise you as an existing user or registered user so you will not need to log in before using the services. However, if you wish to access or change any of your payment information (like a credit card number) or your registered information, you must log in securely again with your password, even if your computer contains a persistent cookie.
  • A “session” cookie – this cookie is used to identify a particular visit to a website. Session cookies expire after a short time or when you close your web browser.

You can remove or block cookies using the settings in your browser, but in some cases doing so may impact your ability to use the website.

What Personal Information does Lyca Mobile collect about me?

Lyca Mobile collects personal information when you view and interact with Lyca Mobile pages, features, and functionality. This includes mobile applications, software (like adding to your registered user profile, participating in discussion groups, etc.), and third party applications.

On the registration pages of the Lyca Mobile website, you will be requested to provide certain personal information. The types of personal information collected through these pages may include your names, company name, title, identity number, passport number, email address, physical address, telephone number, mobile number, and purchases. We may also ask you to provide us with information regarding your personal or professional interests, demographics, experience with our products and this website, and more detailed contact preferences.

Lyca Mobile targets advertisements to registered users based on general profile categories (e.g., “product managers in Johannesburg”) or on personal information inferred from a user’s profile (e.g., email address, physical address, identity number or purchasing patterns) in addition to a registered user’s use of the Lyca Mobile website or their clicking on Lyca Mobile advertisements.

How does Lyca Mobile use my personal information?

Lyca Mobile uses your information to better understand your needs and to provide you with a better overall service. To facilitate the performance of our services to you, Lyca Mobile will use your personal information to contact you in relation to the goods and services which Lyca Mobile provides to you.

Because we do not want you to miss out on any of the deals and promotions that we may have, and through your acceptance of the Lyca Mobile Privacy Policy and the Website and Online Services Terms and Conditions, when you begin to browse the Lyca Mobile website or register for any purpose, we may use your personal information to conduct market research.

We will also perform statistical analyses of user behaviour to measure interest in and use of the various areas of the Lyca Mobile website. This statistical analysis will not be linked to any registered person by a third party without your express consent.

Lyca Mobile may send you promotional materials or details by SMS, e-mail or post to keep you advised of any promotions, news, competitions or developments which we think may be of interest to you. We will always give you the opportunity to unsubscribe to the receipt of such direct communications and will obtain your consent prior to sending you further promotional material.

Lyca Mobile may use your personal information to contact you regarding your account status, changes to the Website and Online Services Terms and Conditions and other matters relevant to the services and information collected on the Lyca Mobile website.

To enable Lyca Mobile to fulfil your transaction requests, we use your personal information within our business processes and within our Lyca Mobile Group affiliates. Lyca Mobile limits access to your personal information to those employees who we reasonably believe need to have access to the information to provide products or services to you.

Polls and Surveys may be conducted by Lyca Mobile. As a user, you may be invited to participate in polls and surveys from the Lyca Mobile website. If you elect to participate, your personal information may be used. Your selection may be random, or it may be based on consumer behaviour, such as products, services and geography. Whether or not you decide to participate in a poll or survey is completely up to you. After you complete a poll, Lyca Mobile may target marketing to you based on your answers in the poll. We may also follow up with you via communications regarding your participation, unless you have opted out of receiving such messages.

Lyca Mobile will use your personal information as required by law.

What else can I do to protect my personal information?

Lyca Mobile continues to evaluate and implement enhancements in security technology and practices. The help feature on most internet browsers will tell you how to prevent your browser from accepting cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Each individual using the Internet can take steps to help protect their information and further minimise the likelihood that a security incident may occur.

You can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. Because cookies allow you to take advantage of some of the Lyca Mobile website’s essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your shopping cart, proceed to checkout, or use any of the Lyca Mobile website’s products and services that require you to sign in.

Your password is more than just a key to your online store account. If your password falls into the wrong hands, someone can easily impersonate you while online, they would be able to sign your name to online service agreements or contracts, engage in transactions, or change your account information. So, choose your password carefully and then keep it safe from others. Do not write your password down; always treat your password as if it were your banking pin. Change your password if you suspect something is amiss.

If you haven’t installed anti-virus software on your computer, do it now. Anti-virus software can detect many but not all forms of malicious software before they have a chance to affect your computer. When you purchase anti-virus software, look for one that includes anti-spyware. Most anti-virus software can automatically download updates for you. Check to make sure your software is downloading updates correctly.

You can prevent many problems by regularly checking for and installing updates for your programs, including your operating system, internet browser, messaging software, and other software. Many programs include a feature that automatically checks for updates. Be wary of clicking links in emails claiming to have updates for your software; it is safer to type the address of the web site into your Internet browser’s address bar to visit the web site directly.

What security measures has Lyca Mobile taken to protect my personal information?

Lyca Mobile implements security measures to protect personal information when it is transmitted from the Lyca Mobile website to you and when transmitted from you to the Lyca Mobile website. Any time Lyca Mobile asks you for a credit card number for payment or for verification purposes, the transaction will be encrypted.

You can be assured that Lyca Mobile is taking all reasonable steps to mitigate the risk of a breach of our existing safeguards.

How do I access or correct my personal information?

Lyca Mobile will make every effort to provide you with access to your personal information so that you may view, update delete and/or correct your information. If you update any of your information, we may keep a copy of the information that you originally provided to us in our archives for uses documented in this policy.

You may request access to, correction and/or deletion of your information at any time by emailing to the following email address:, or by calling Customer Services at the following numbers:

140 from a Lyca Mobile Account

+27104469087 from another telephone

+27654001140 from abroad

For more information refer to the Promotion of Access to Information Manual on the Home Page of Lyca Mobile.

Please note that Lyca Mobile is authorised to retain your personal information in accordance with legal and business requirements for a specified period, and upon the expiration of this period, Lyca Mobile will use its best effort to destroy or de-identify your personal information where there is no longer a legal or business requirement to retain it. However, information that you have shared with others, or that other users have copied, may also remain visible even if you request its deletion from us.

To further protect your personal information, we will also take steps to verify your identity before granting you access to your personal information.

Who are third parties within the context of the Lyca Mobile website?

Third parties are companies which Lyca Mobile employs to perform functions on behalf of Lyca Mobile.

Examples include receiving payments, fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing market assistance, providing search results and links (including paid listings and links), processing credit card payment, and providing customer service. These third parties have access to personal information needed to perform their functions, but may not use it for any other purposes that have not been clearly defined by Lyca Mobile.

By browsing and accessing the Lyca Mobile website, you are providing Lyca Mobile with consent to give Lyca Mobile’s third party service providers your personal information, but only for purposes of performing their service to Lyca Mobile.

Lyca Mobile does not provide your personal information to any other third parties without your consent. Lyca Mobile will not make your personal information which has been collected through use of the Lyca Mobile website or services available to any other person unless you have consented, to enable Lyca Mobile to fulfil the business requirement of the transaction and as Lyca Mobile is required to do so by law. We will therefore not provide your personal information to unauthorised entities or third parties for their independent use without your prior consent. Any personal information collected through third party websites, which are hyperlinked to the Lyca Mobile website (once you click on a hyperlink or hyperlink phrases or words) does not form part of information collected and processed by Lyca Mobile.

SIM Card Registration Criteria
To use the Services, you must first register and activate your SIM Card, and to ensure that the SIM Card is working properly, you must also make a call, send an SMS and/ or use the data services in your Home Country (which is identified by the country code of your mobile number). Please ensure you have sufficient credit on your Account prior to use.

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