New Short Codes

Please note: The following short codes have changed.

How to contact Lycamobile Customer Care?

Service Old Code New Codes
Customer Care 140 135
Customer Service on USSD - *135#

How do I view my Lycamobile Balances and recharge my account?

Service Old Code New Codes
Prepaid recharge *100*PIN# *136#
Prepaid balance enquiry on USSD *101# *136#
Bundle Balance *137# *136#
Bundle Auto renewal/cancellation *190# *136#

How do I access my Voicemail Services?

Service Old Code New Codes
Listen to voicemail 121 132
Disable Voicemail *185# 132

Lycamobile account enquiry contact number:

Service Old Code New Codes
Account enquiry - 137
View own number *102# *102#

Why are we changing these short codes?

The Independent Communication Authority of South Africa (ICASA) has requested that ALL cellular networks standardise certain short codes.


• The numbering plan regulations and harmonisation of certain short codes are applicable to all licencees that have an independent electronic service licence (I-ECS), so this will apply to both mobile and fixed networks and not only “cellular networks”


Got any further questions?

Contact us at www.lycamobile.co.za/en/contactus

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